FAQ
Questions, answered.
Clear answers for the people we work with — care providers hiring permanently and candidates looking for their next role.
For Employers
How long does recruitment take?+
Most permanent Support Worker briefs receive a curated shortlist within five working days. From shortlist to offer typically takes a further one to two weeks, depending on interview availability.
How are candidates screened?+
Every candidate goes through right-to-work checks, a DBS screening process, reference verification and a structured interview with a senior consultant before being put forward. Only those who pass each stage reach your shortlist.
Which areas do you cover?+
Our initial focus is London and the South East — Greater London, Kent, Surrey, Sussex, Essex, Hampshire, Berkshire and Hertfordshire.
What roles do you recruit for?+
Permanent Support Workers are our core specialism. We also support Senior Support Worker, Healthcare Assistant and Registered Nurse vacancies across our network.
How does pricing work?+
We work on a transparent fixed permanent placement fee, agreed in writing before any candidate is submitted. No hidden charges.
Do you offer a replacement guarantee?+
Yes. Every permanent placement includes 90 days of post-placement aftercare and a clear replacement policy if a hire doesn't work out.
For Candidates
How do I apply?+
Register a candidate profile, upload your CV and tell us the kind of role and location you're looking for. A consultant will be in touch to discuss your goals and match you with suitable permanent vacancies.
What documents do I need?+
To complete your profile we'll ask for your CV, proof of right-to-work in the UK (passport or share code), a current enhanced DBS certificate where available and two professional references. We'll guide you through anything missing.
What kind of roles do you place?+
Permanent Support Worker roles across care homes, supported living and nursing services in London and the South East — with Healthcare Assistant and Registered Nurse opportunities too.
Is there a cost to candidates?+
No. Our service to candidates is completely free — we're paid by the employer once a placement is made.
How will I know what's happening with my application?+
You can track every application live in your candidate dashboard — from new, screening and shortlisted through to interview, placed or rejected.