FAQ
Questions, answered.
Clear answers for the people we work with — care providers hiring permanently and candidates looking for their next role.
For Employers
How long does recruitment take?+
Timing depends on the location, role requirements, available candidate evidence and interview availability. We agree a realistic search plan after reviewing the confirmed brief.
How are candidates screened?+
We record right-to-work, DBS and reference information alongside a structured candidate discussion. Employers can see the evidence recorded and anything still outstanding before making a progression decision.
Which areas do you cover?+
Our operating focus is London, the South East and Gloucestershire. Current confirmed vacancies are listed on the jobs page; availability varies by role and location.
What roles do you recruit for?+
Our permanent recruitment focus is Support Workers, Senior Support Workers, Care Assistants, Healthcare Assistants, Team Leaders, Care Coordinators and Registered Managers.
How does pricing work?+
The applicable permanent placement fee and terms are agreed in writing before a candidate is submitted. Fees and responsibilities are set out in the written Terms of Business.
What aftercare or replacement terms apply?+
Any aftercare or replacement commitment is set out in the written Terms of Business agreed for the placement, including the applicable conditions and notice requirements.
For Candidates
How do I apply?+
Apply through the current vacancy page for a confirmed role, or register your interest and tell us your preferred role and location. Registering interest is separate from applying for an open vacancy.
What documents do I need?+
The initial application route shows the information needed to apply. Relevant identity, right-to-work, DBS, reference and training evidence may be needed later for the individual role; outstanding checks remain visible.
What kind of roles do you place?+
Our focus is permanent care and support roles across London, the South East and Gloucestershire. Check the jobs page for current vacancies; registering interest does not guarantee a suitable opening.
Is there a cost to candidates?+
No. Our service to candidates is completely free — we're paid by the employer once a placement is made.
How will I know what's happening with my application?+
You can view the latest recorded status of account-linked applications in your candidate dashboard. If you applied as a guest, contact us with the role and application details for an update.